These days, getting paid on time every time is quickly becoming more of a luxury than most businesses would like to admit. But, when tiptoeing the line between gentle reminder and urgent notice, what is a payment request, and how can it change how your cash flows? 

Emerging as a champion for real-time payments, payment requests are quickly becoming an invaluable channel for organisations, merchants, banks, and financial institutions.  

Although requests for payment aren’t a new concept, with recent innovations, adaptations, and applications, there’s a lot to be said and gained. But there’s even more at risk for businesses that fail to keep up with the evolving world of payment requests.  

So, stick around to learn everything you need to know about payment requests without having to engage in a never-ending Google search cycle. 

Read next: How to set up online payments for small businesses  

Seeing the world through the eyes of payment requests 

It’s important to know that within the payments ecosystem, requests for payment have been around for some time. Not untouched by the digital revolution, our modern economy and business landscape are teeming with unique payment methods, means to make requests and ways to get paid. 

These cutting-edge solutions and strategies aren’t hidden out of sight, either.  

Shopping malls, events, and markets in South Africa are no strangers to pop-up retailers, with many moving from one to the next throughout the year. At the top of their packing lists aren’t cumbersome, expensive POS systems.  

Instead, these entrepreneurs champion their mobile devices. By sending a request to pay, they can make sales on the spot from their phones by sending customers a simple, instant SMS. 

Or, consider a far more personable experience, paying a skilled labourer (electrician, plumber, painter, etc.) for their services. Based simply on the scope of work within these fields, these services can be expensive, often requiring immediate payment. 

Very rarely will clients have large sums of cash at hand or the time to complete an electronic fund transfer (EFT). Don’t forget EFTs can take several days to reflect, and human error is easy in these situations. Instead, a payment request link shared via WhatsApp ensures on-the-spot payment. 

Why stop there? Picture a business of any size that relies on a seamless debit order collections system to keep its cash flow consistent. Without beating around the bush, thanks to the cost-of-living crisis, businesses are not unfamiliar with unpaid or returned debit orders. 

A gentle payment request email, with the outstanding amount already loaded for convenience, proves beyond reproach. Better yet, this all happens in real-time, as the payment remittance is instant, fast-tracking service resumption. 

Proving the expansive scope of payment requests in the world of start-ups, they have become commonplace. Whether trialing an MVP (minimum viable product) or pre-orders for a new product, the aim remains to keep operational costs as low as possible.  

Until they have a decent market fit, payment requests allow them to complete transactions instantly while offering their customers an array of ways to do so. There are countless similar stories out there, cementing the usage of payment links to streamline, innovate, and evolve business transactions. 

What are the benefits of payment links? 

As great as all of that sounds, what are the benefits that make embracing payment links worth it? Needless to say, there are many, but let’s highlight a few that showcase exactly what all the hype is about: 

Get paid faster  

Payment links require fewer steps to pay and take customers straight to the gateway, where they can choose their preferred payment method, ensuring you get paid faster. By offering various payment options, payment request links remove the need for lengthy checkouts or traditional invoicing. 

Seamless process 

The payment process is quick and easy. Once the merchant sends the payment request, the customer can click on the link and make a payment. It is easy to follow and efficient for both parties, creating a sense of convenience that can foster customer and brand loyalty. 

Safe and secure  

Payment links ensure a secure and intuitive payment process that is easy for all users. They allow customers to make simple, instant payments. Each unique payment link enables a quick, real-time transaction, promoting convenience. 

Offer more payment methods 

You can offer customers multiple payment options and easily receive payment by SMS, Whatsapp, Email, or QR. This furthers customer satisfaction and expands your payment-receiving potential in a win-win situation. 

Pay on the go 

If you have a mobile business and need immediate payment, you can log in on your mobile phone and send a payment request. Payment links are a powerful tool that can improve cash flow by making it easier than ever for customers to pay with a simple click or a scan. 

Behind the scenes of a Netcash payment request 

So, what actually happens behind the scenes of a successful transaction via payment request? We’re glad you asked.  

At its core, a payment request is a service that facilitates online payment via our eCommerce payment gateway. A URL (or payment request link) is sent to your customer via email, WhatsApp, QR code, or SMS.  

This payment request message will contain a link that allows the customer to pay you via our payment gateway. Directed via this gateway, your customers can select from the following:  

• Ozow Instant EFT 

• Card Payments 

• Scan to Pay (QR Payment) 

• Bank EFT 

• Capitec Pay 

• Scode Retail Payment 

• VISA Checkout (Click to Pay) 

• PayFlex 

• 1Voucher 

Your customers complete the transaction by making their preferred choice, and payment is made within seconds. Our mobile app allows users to send and receive payments on the go without coding skills, keeping businesses that need immediate payments up and running. 

You can quickly and easily create Payment Request links and send one to a customer immediately upon completing a job or receipt of goods. These can also be used for invoicing or debit orders that have been returned unpaid.  

Sending a friendly and quick reminder message while providing your clients with alternative payment methods increases the likelihood of success. Using a mobile-friendly app is also simple; integration of payment request solutions into your existing billing, accounting, or CRM software streamlines your workflow.  

Additionally, our payment request solution enables seamless reconciliation into a single statement for easy record-keeping. Although straightforward, payment requests still handle sensitive information, emphasising the need for a secure payment gateway. 

A sneak peek at payment requesting 

Not quite sold? Here’s a look at how efficiently a payment request makes a transaction. 

From your dashboard, you will now be on the ‘create request’ page and will need to insert the below details: 

• Your reference: This would be for your internal identifying purposes 

• Amount: The amount you are requesting your client to pay 

• Description: This will be on the link of the SMS or email you send your client, so perhaps your company name or description of what they want to purchase 

• Generate QR code: If your client is present, you could generate a QR for your client to pay immediately. 

• Send SMS/email/WhatsApp: You can send a message with the payment link 

Embracing payment requests | Wrapped up

When all is said and done, businesses of any scale benefit from the effective, efficient, and innovative use of payment requests. The result calls for convenience, variety, accuracy, and future-forward thinking, these middlemen are changing the way money moves. 

Keeping up is hard enough these days, which is why it’s better to stay ahead. Alongside this guide, integrate Netcash into your business, where payment requests are the tip of the iceberg.   

We are a payment solutions provider delivering debit orders, salary, and creditor payments, Pay Now, eCommerce, and risk report services to South African businesses and organisations.  

Mark Zuckerberg once said that “the biggest risk is not taking any risk.” As a business owner, you probably know this all too well. Daily, you face the daunting challenge of building your company to new heights. And while you play a pivotal role in creating jobs and driving the economy, you might find navigating the business landscape tricky.   

Let’s be honest: businesses face different risks, and yours is not exempt. That’s where proper risk management comes in.  

From high crime rates to infrastructure blackouts, South African businesses face many threats. Using risk reports as part of your overall risk management plan can help you identify and respond to such challenges.  

So, are you ready to empower yourself as a business owner to defend your entity and help it thrive? It’s time to find out how risk reports can help your company traverse rocky terrain. 

What are risk reports? 

Risk reports are documents that identify and describe the risks faced by a business. Netcash offers the following risk reports: bank account verification, mini company report, business linked to the consumer, CIPC business, and consumer credit check. These reports also help your company make informed decisions when dealing with customers and creditors.  

These possible threats can affect your business in many ways, be it through your operations, finances, and overall long-term stability. That said, you wouldn’t be faulted for thinking that risk reports are compiled for large organisations only. The thing is, even small and medium enterprises (SMEs) can benefit from using them.  

With increasing economic pressure, global health crises, and cybersecurity threats, to name a few, all businesses are confronted with threats to their long-term viability. 

Risks faced by South African businesses 

Running a business is tough. And as exciting and promising as the South African business landscape is, you’re probably aware of the following risks faced by entrepreneurs such as yourself.  

Here are some common risks your enterprise may face. 

Employee fraud 

Ask any business owner, and they’ll tell you that finding competent workers with integrity is quite the feat. Not only do you want people who know what they’re doing, you want them to behave well when no one’s watching. Sadly, a survey by The Global Economic Crime and Fraud found that employees were responsible for 41% of economic crimes in South Africa.  

Thankfully, you needn’t worry. Netcash’s risk reports can help you avoid internal fraud. These will help you check the credit status of potential employees whose key role will be to manage money. Prime examples include financial managers and credit control staff.  

Below are a few examples of employee fraud: 

• Falsified timesheets: In companies where tracking billable hours is essential, some workers may falsify their hours worked by inputting earlier times than they’ve arrived and later ones when they leave the office. 

• Ghost employees: This usually occurs when a member of the payroll function creates a fake employee and inputs their own banking details to receive payment. 

Why your business needs to compile risk reports 

In a business environment characterised by volatility, uncertainty, complexity, and ambiguity (VUCA), risk reports can help your organisation safeguard its interests. On top of helping you navigate the business environment, risk assessment reports can help your business thrive.  

Business reports to help avoid hazards and risks 

Here are the types of reports Netcash offers that can help you navigate today’s business landscape. You can rely on the accuracy of the information contained therein. Netcash pulls these reports from various reputable sources like the CIPC and multiple credit bureaus, including Transunion, Experian, XDS, and Compuscan. 

Bank account verification 

With Netcash, you can verify the bank account of the person or business you’re transacting with. This gives you peace of mind that you’re transacting with whom you intend to. 

Running Netcash’s Account Verification Service (AVS) will return the following information to you: 

• Branch code 

• Account number 

• ID number or company registration number 

• Whether or not the account exists 

• If the account was opened more than 3 months ago 

• And more 

Bank account verification helps you reduce your risk of fraud and paying money into the wrong account. 

Business linked to consumer 

This report gives you the lowdown on potential relationships a consumer might have with a business. If you’d like to do your due diligence and identify if a consumer is linked to a particular entity, Netcash can assist you.  

Your business can benefit from discovering if a prospective customer has any pre-existing relationships that pose a risk to you.

Consumer credit check 

With Netcash’s consumer credit check report you’ll get all the information you need about your customer’s credit history.   

You’ll have the following information at your fingertips: 

• Payment history 

• Outstanding debts or defaults 

• The type of credit accounts opened 

• Account terms and conditions 

Armed with this knowledge helps you assess your potential customers’s ability to repay loans and reduce your risk of bad debts. 

Note: Remember to get consent before you run a credit check against a potential customer. This is because consumer credit information is confidential and needs to be protected. Furthermore, the National Credit Act (NCA) prescribes that you obtain consent.

CIPC business check 

Need to verify the owner of a business? Netcash’s CIPC business report can give you information about a company, including:  

• Its company name and registration number 

• Business activities of the company 

• Company financial statements 

• Registered office address of the company 

• The directors and shareholders of the company 

While South Africa has a relatively stable political environment, businesses are exposed to risks such as crime and corruption, as mentioned earlier. Thankfully, a CIPC business can come in handy. It can help your business assess the credibility of potential partners, suppliers, and customers, allowing you to transact with legitimate businesses that are governed well.

Mini company report 

Similar to the CIPC business report, a mini company report provides you with information about a company. But it gives you different information. A mini company report gives you a quick breakdown of the business activities of a company. It also contains information on the financial performance of an entity.  

This kind of information can also help you do your due diligence on a prospective supplier. 

Components of a risk assessment report 

Knowing the importance and benefits of risk reporting is great. But what do they look like, and what do they entail? Fear not. Below, you’ll find a simple outline of what to expect in a risk assessment report.  

Tip: When preparing your assessment, it’s important to consider who your audience is. If you’re preparing it for decision-making, ensure you include all information necessary for management to make informed decisions on behalf of your company. 

1. An executive summary: This is a brief overview of the report’s key findings. It’ll also highlight major risks faced by your business and the actions you can take to mitigate these risks. 
2. The methodology used: Here, the write-up focuses on the processes and methods your business will follow when performing risk assessments. This could entail how you plan to collect data, analyse risks, and the criteria used for evaluating said dangers. 
3. Your business’s risk profile: This part of the risk report helps quantify threats using numerical values to make understanding their ramifications much easier. Risk profiles can be based on the probability of risks taking place and how serious they are. 
4. The risks faced by your business: This section identifies and describes risks that can impact your organisation.  
5. Analysis of risks: Analysing risks entails assessing their likelihood of occurring and their potential impacts.  
6. An evaluation of risks: Once your organisation’s risks have been identified and analysed, they’re then ranked in order of significance. This doesn’t necessarily mean some risks are unimportant, whilst others are. But it does mean they’re ranked based on several factors. These include how severe they are, how often they occur, whether they prevent you from reaching organisational goals, and so on. 
7. Recommended strategies: Now, you focus on how to minimise or eliminate these issues.  
8. Plan of action: This section focuses on how you’ll implement the recommended strategies. You’re looking at what specific tasks to carry out, who is responsible for certain tasks, when to complete them, and the resources you’ll require. 
9. Monitoring and reporting: Here, the risk report focuses on monitoring your risk mitigation efforts and the progress thereof. You can also include key performance indicators (KPIs) that’ll help you with tracking. 
10. Communication of risk: This part of the report focuses on how you’ll communicate risk-related information to relevant stakeholders within and outside your company. 

Note: Risk reports may look different from one organisation to the next. You can use the outline above while adapting it to your business’s needs. 

Final thoughts on risk reporting for businesses 

It’s clear now, more than ever, that businesses face risks that can threaten their survival and growth. Whether you’re concerned about a particular economic risk or want to get ahead of regulatory changes, a risk report is essential in your threat management toolkit.  

After reading this, you’ll know how these documents can give valuable risk insights. Be it in the identification, assessment, or management of threats, these reports will guide you in making better decisions for your business. 

Payment Request is a service which facilitates online payment via the Netcash eCommerce Gateway. A URL is sent to the customer by email or SMS. This URL directs the customer to the gateway where they can choose between several options to make payment. Alternatively, the customer can scan a QR code on the Netcash Mobile App.

A Payment Request link can be created quickly and easily, this allows you to send one to a customer immediately upon completion of a job or receipt of goods.

With Netcash’s Payment Request solution, you can use the platform to request payment from your customer. This can be used for invoicing purposes or for debit orders that have been returned unpaid, providing your clients with an alternative payment method.

This SMS or email will contain a link that allows the customer to pay you via our payment gateway.

About Netcash

Established in 2003, Netcash is a payment solutions provider delivering debit orders, salary and creditor payments, Pay Now, eCommerce, and risk report services to South African businesses and organisations. The company provides multiple innovative and integrated online payment solutions that are efficient, simple, and cost efficient. Netcash is registered with the FSCA, PASA and is PCI DSS Level 1 compliant.

netcash.co.za