The business case for voucher payments: a comprehensive guide
July 4, 2025In recent years, the Buy Now, Pay Later (BNPL) payment method has expanded rapidly in South Africa, transforming how people shop. BNPL allows customers to buy goods and services immediately and pay for them in instalments over time, often interest-free.
The popularity of this increasingly popular system highlights its importance as a payment method. It’s becoming easier to see why businesses should consider incorporating it in order to keep up with consumer needs and trends.
If you’re looking at making the jump, keep reading to learn how to get started.
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The rise of Buy Now Pay Later in South Africa
BNPL is rapidly becoming a favoured payment solution among South African consumers. Recognising the trends contributing to this surge doesn’t just mean you’ll appeal to customers looking for budget-friendly payment solutions. You’ll also reduce cart abandonment and drive higher conversion rates.
There are multiple factors and trends to think about. Here are a few:
- Consumers want flexibility: Shoppers are increasingly looking for flexible payment options that allow them to meet their needs without breaking the bank or getting into long-term debt.
- Technological advancements: The spread and improvement of digital platforms have made it easier to access BNPL services. Business owners are also cleverly integrating them into their checkouts, making them easier to use than ever.
- Economic considerations: It makes sense that people are frugal with their expenditures in the current economic scenario. As a remedy, BNPL has made it possible to make those purchases without feeling pressed for time.
- Payment preferences are changing: Consumers, especially the younger generations, prefer alternative financing options that keep them in control of the purse strings.
How to implement BNPL in your business
Incorporating BNPL into your business strategy calls for meticulous preparation to make sure it's done well and works for your pocket.
Here are some best practices to consider:
1. Understand your customer base
Before adding BNPL to your checkout options, evaluate your target audience to determine if it aligns with their buyer behaviours. Consider their average order value, spending habits, and payment preferences.
If your customers frequently make medium—to large-sized purchases, offering instalment plans could be beneficial. For businesses targeting younger consumers or budget-conscious shoppers, BNPL can be an attractive option.
2. Choose the right BNPL model
Split payments and instalment loans are the primary BNPL options. This is because, over a short period of time (four payments every two weeks, for example), they split up payments for the entire cost into equal, interest-free instalments.
Instalment loans are better for higher-value items because they offer instalment payments over extended repayment periods, sometimes with interest.
Choose the route that best suits your target market's preferences and the product you're selling. Offering both choices could help some businesses attract more customers.
3. Promote BNPL options early in the shopping journey
Make sure your customers know what BNPL options you offer before they reach checkout. The more people are aware, the more you can maximise the benefits of the offering and influence browsers to buy. Ways to do this include:
- Promoting affordability by displaying BNPL branding on product pages.
- Including BNPL payment offerings in social media promotions and marketing initiatives.
- Cart abandonment emails can offer customers the option to use BNPL to convince them to make their purchases.
4. Ensure easy integration across channels
If your business has both an online and physical store, work with BNPL providers that support omnichannel integration. This way, your customers can enjoy the same payment flexibility regardless of where they shop.
If you operate an eCommerce store, ensure that the BNPL solution integrates smoothly with your checkout process. A cluttered or complicated payment process can lead to abandoned carts and lost sales.
5. Train staff and educate customers
Your employees need to know everything about your BNPL offering, especially in a one-on-one setting. Train your staff so they understand how BNPL works, its benefits, and how to answer customers’ questions. The more knowledgeable your team is, the easier it will be for customers to trust them.
Additionally, your website should clearly explain your BNPL options and address common questions about eligibility requirements, repayment schedules, and the fees and penalties involved.
6. Monitor and optimise performance
Regularly check on how BNPL is affecting your sales, customer satisfaction, and the overall performance of your business. Consider questions such as:
- How many customers are using BNPL?
- Has BNPL led to an increase in completed purchases?
- Are customers spending more when BNPL is an option?
Use this data to hone your BNPL offerings and tackle any challenges that arise. If your Buy Now, Pay Later system isn’t delivering the expected results, switch up your approach. Tactics like offering promotional BNPL deals or making the option more prominent in your marketing might help shift those metrics.
How to choose the right BNPL partner
Selecting a BNPL provider is a vital step in the integration process. There are several factors to keep in mind when making your pick.
1. Reputation and reliability
Partner with well-known BNPL providers like Payflex and Netcash, which are known for their reliability and positive customer experiences.
2. Integration capabilities
Make sure the supplier accepts a variety of payment ways and provides complete interaction with your current systems.
3. Customer support
Look for companies that offer responsive customer service, clear documentation, and dedicated support teams.
Tip: Netcash, partnered with Payflex, ticks all the boxes and provides a stellar service along with their payment gateway, giving you all the flexibility without the hassle. Netcash also offers 19 other payment methods including card payments, EFT, Scan to Pay, voucher payments and click to pay, among others. In short, Netcash has you covered across the board.
4. Fees and costs
Different BNPL providers have varying fee structures, including merchant fees, processing costs, and potential hidden charges. Compare different providers to find the most cost-effective solution for your business.
5. Regulatory compliance
Ensure your BNPL provider complies with South African financial regulations and consumer protection laws. This helps reduce your risk and ensures a transparent, ethical payment experience.
Wrapping up buy now, pay later for your business
As the South African market continues to embrace BNPL, it’s clear that businesses that adapt to this trend will stay ahead of their competition. With the right strategy and implementation, BNPL can be a game-changer for your eCommerce business. Now that you’re clued in on how BNPL can boost your business , you’re equipped to expand your payment offerings and bring in the sales.
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Author:
Percy Schultz
Head of Business Development
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Percy’s a results-oriented financial services pro with a knack for sales, product management, and building strong teams. He’s all about smashing goals and turning strategies into wins. With his communication skills and EQ, he connects with everyone, internal or external. Clients and colleagues love his laser focus, product expertise, and sharp business mind.
