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June 6, 2025In South Africa, many businesses use voucher payment solutions to offer convenient and accessible prepaid payment options for their customers. Internet service providers, utilities, and retail companies, as well as bill collectors, have particularly embraced voucher-based solutions—and you should too.
This in-depth guide explores what voucher payments are, their features, and their benefits for both businesses and customers. We will also discuss the best voucher payment options available to South African businesses and how to choose the right one for your needs.
Before you read on—make sure your business offers other payment methods for increased sales.
The South African payments landscape continues to evolve, prioritising efficiency and security for both creditor and consumer, and the upcoming transition for DebiCheck debit orders from RMS to RM forms part of this growth.
Note: What is DebiCheck? DebiCheck is a secure debit order payment system in South Africa that requires you to electronically approve (authenticate) your debit order details before they are processed. This is done via their Banking App, online banking or USSD.
The RMS (Registered Mandate Service) was mandated by the South African Reserve Bank (SARB) as a temporary solution to process unauthenticated DebiCheck debit orders while consumers were being educated about authentication and businesses were adopting and ironing out processes surrounding the new payment stream.
Basically, it means businesses who have DebiCheck mandates that have not been authenticated by the client, are still able to process the debit orders, but as RMS. This ensures the business can continue to provide their service to the customer without interruption. These payment instructions are processed in the Second Priority Early Morning Process Window (after Authenticated DebiCheck)and thus still be prioritised over the EFT debit order which only processed in a later processing window. Later processing windows have a lower success rate in collections, hence the advantage of processing debit orders in earlier priority windows.
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These payment options are especially valuable in South Africa, where many consumers prefer cash transactions. By offering prepaid voucher payment options, businesses can reach a broader, often underserved audience.
What are voucher payments?
A voucher payment is a prepaid payment method that allows customers to purchase a digital or physical voucher that can later be utilised to pay for goods or services or to top-up accounts.
These vouchers are usually purchased with cash at retail outlets or online. Once bought, the customer receives a unique code, which can be used to complete transactions without the need for a traditional bank account or a debit and credit card.
For businesses, voucher payments help expand your customer base by catering to people who prefer or need alternative payment methods. These solutions are widely popular in South Africa due to the country’s huge cash-based economy and limited access to banking for many citizens.
Features of voucher payment solutions
Voucher payment systems vary in their functionality, but most share the following key features:
1. Prepaid transactions
Voucher payment systems are prepaid, which means that people must purchase a voucher before using it to pay. This ensures that businesses are paid upfront, lowering the danger of nonpayment while also helping customers regulate their spending and avoid debt.
2. Widespread availability
Vouchers are sold at many physical and digital outlets, including retail stores, mobile payment kiosks, and online platforms. This makes them available to customers in both urban and rural areas in South Africa that lack the infrastructure. Businesses then have a broader target market, increasing customers’ payment flexibility. Vouchers also make it easy for those sending money back home.
3. Security and anonymity
Voucher payments offer high security because they don’t need people to share sensitive financial information. This reduces the risk of data breaches and identity theft while allowing customers to make secure purchases without linking to a bank account, debit, or credit card.
4. Integration with existing business systems
Modern voucher solutions can integrate effortlessly with point-of-sale (POS) systems, eCommerce platforms, and mobile applications. This allows your business to accept voucher payments alongside other payment methods, providing customers with more ways to pay.
5. Multi-purpose use
They are versatile and can be used for various transactions, including utility payments, online shopping, airtime top-ups, and more. This flexibility makes vouchers great for businesses across industries and allows customers to use a single payment method for different services.
Benefits of voucher payments for businesses and consumers
As you may have already noticed, there are quite a few benefits to using voucher payments for both businesses and customers. Here’s a quick breakdown of how each stakeholder benefits:
Voucher payment benefits for businesses in service-based industries
- Increased customer reach: They allow businesses to serve cash-based and unbanked customers in South Africa, helping bridge the gap between financial exclusion and access to essential services. This is especially beneficial in South Africa, where many people rely on cash transactions for everyday expenses and purchases.
- Lower transaction costs: Processing voucher payments is generally less expensive than accepting credit or debit cards. Businesses, particularly in the retail and utility sectors, can reduce transaction fees while still offering customers a secure and simple payment option.
- Reduced fraud risks: Since vouchers are prepaid and non-reversible, your business is protected against chargebacks and fraudulent transactions. This is quite useful for eCommerce stores and service providers looking to minimise financial risk and ensure payment security.
- Seamless system integration: Voucher solutions can be readily integrated into current business systems, allowing your company to sell vouchers without having to rebuild its payment infrastructure. This is helpful for companies such as telecommunications and utilities, which require quick and dependable payment processing.
- Flexible payment acceptance: You can accept voucher payments for a variety of reasons, like online purchases, bill payments, and subscriptions. This flexibility is important for retail and internet services, as customers expect various payment choices.
Voucher payment benefits for customers
- Financial inclusion: They provide a practical solution for customers without access to traditional banking systems. This is crucial in regions where bank account ownership is limited, allowing more people to partake in the economy and access essential services.
- Convenience: Customers can purchase vouchers at easily accessible retail locations and use them online or in-store. This makes it simple for people to pay for utilities, data, and other services without needing a bank card or complicated digital tools and apps.
- Budget control: With vouchers, customers can only spend the amount they’ve prepaid. This helps people manage their finances more effectively, preventing overspending and providing a practical budgeting tool for both regular expenses and one-off purchases.
- Safe and secure payments: Vouchers protect customers’ privacy by eliminating the need to share sensitive financial information. This reduces the risk of unauthorised charges, providing a safer payment option for online and in-store purchases.
Best voucher payment options for South African businesses
Now that you have a solid understanding of voucher payment solutions in South Africa, let’s look at the several options available to your company and, ultimately, your customers.
1. 1Voucher by Flash
1Voucher is a prepaid payment solution that allows customers to make secure online purchases without a bank account. People can buy 1Vouchers with cash or cards from thousands of retail outlets, including spaza shops and major grocery stores.
Each voucher comes with a unique code that can be redeemed through participating retailers, entertainment, travel, and even insurance businesses online in stores. This makes it ideal for internet service providers, insurers, retailers, and eCommerce businesses by enabling cash-based consumers to make payments without using traditional payment methods.
With its integration into Netcash, your business can process these transactions smoothly, expanding its reach to the South African customer base that heavily relies on cash payments.
2. OTT Voucher
The OTT voucher is a versatile payment solution that functions like an airtime voucher but is used for everyday financial transactions. Customers can purchase these vouchers at retail stores or online and use them to pay, shop, save, invest, play, lay buy, recharge, and top up.
It works by providing a unique 12-digit code that can be redeemed to pay for goods and services on supported websites or platforms, similar to a prepaid debit card. OTT vouchers are easy to use with no hidden fees—so you’ll receive the exact digital equivalent you purchase.
The option to convert cash into digital money provides access to people who do not have bank accounts or do not want to use them to pay for utilities or telecommunications services.
3. Blu Voucher
Blu Voucher offers a straightforward way for people to convert cash into digital currency that can be used for a variety of online transactions. Customers can buy Blu Vouchers from a wide range of retail partners and some banking apps, and use the 16-digit code to pay for bills, airtime, or online purchases.
This payment method is particularly advantageous for businesses in the telecoms, utility, and gaming industries, where people frequently need to purchase prepaid vouchers. Additionally, it provides a reliable option for online retailers who want to cater to cash-paying customers.
The ability to process payments without requiring a bank card makes Blu Voucher a useful tool for businesses aiming to reach the underbanked while reducing the risks of failed payments.
4. EasyPay
EasyPay offers a digital cash voucher that simplifies payments for customers who prefer using cash for online transactions. They can purchase EasyPay Vouchers from participating outlets like supermarkets, Kazang spaza shops, and petrol stations. Then, redeem them for a variety of services, including paying bills, making online purchases, and settling retail accounts.
Businesses in the gaming, telecoms, and retail sectors benefit the most from this solution, as it allows them to cater to customers who are unable or unwilling to use common banking systems.
EasyPay’s wide network of outlets makes it easy for customers to access vouchers, and its integration with major service providers ensures seamless payment processing. This system reduces the need for cash handling while providing a secure and traceable payment method.
5. Kazang
Kazang is a game changer for small businesses in South Africa. This breakthrough prepaid payment system enables merchants to sell vouchers for essential services like airtime and data, electricity, Wi-Fi, recurring bills, streaming and gaming services, and other digital products.
Customers can visit any Kazang-enabled retailer to buy vouchers, which they can then redeem for their desired service. This system is valuable for small businesses and informal traders, as it provides an additional revenue stream while meeting the needs of people who rely on cash.
Utilities, telecoms, and entertainment providers benefit from Kazang by offering convenient access to prepaid services. For businesses, Kazang offers an effective way to serve customers who heavily rely on cash transactions while ensuring accurate and real-time payment tracking. It remains one of the most accessible voucher payment systems in South Africa for informal businesses and communities.
6. Cell Power
Cell Power is a comprehensive electronic voucher distribution (EVD) system that enables businesses to offer prepaid services across multiple sectors. Customers can purchase vouchers for prepaid electricity, airtime, lottery, and other services through a variety of channels, including physical stores and mobile platforms. It also offers healthcare and insurance vouchers.
This solution is quite useful for specific industries where customers frequently need to pay for essential services in advance. It also caters to retailers offering prepaid digital goods/services.
Cell Power's technology enables speedy transaction processing and real-time balance management, allowing enterprises to manage huge volumes of voucher sales easily. It provides users with a convenient, cash-friendly solution to manage their spending.
7. Electrum Digital Vouchers
Electrum provides a digital voucher platform that enables businesses to offer a broad range of prepaid digital services. Customers can purchase vouchers for entertainment, gaming, shopping, and essential services through various retail channels.
This solution is beneficial for retailers and eCommerce businesses looking to offer flexible payment options. It also serves the media and entertainment industries by providing easy access to prepaid content like streaming services and game credits.
Electrum’s innovative solution works with existing payment systems, providing businesses with a scalable and secure means to process digital coupons. Customers benefit from the ease of acquiring and redeeming vouchers online, which increases convenience and financial flexibility.
How to choose the right voucher payment solution for your business
When selecting a voucher payment solution, your business should consider these factors:
1. Industry fitness
Choose a voucher system that aligns with your specific industry. For example, utility providers for electricity or Wi-Fi may prefer vouchers that support bill payments, while retailers may look for solutions that integrate with eCommerce platforms.
2. Ease of integration
Ensure the voucher system can be seamlessly integrated with your existing payment processing system, website, or mobile app. This will save your business lots of time and money.
3. Customer accessibility
Consider where and how your customers can purchase the vouchers. A widely available voucher system ensures better customer adoption without a steep learning curve.
4. Security and fraud prevention
Opt for a voucher solution that offers strong security measures to prevent fraud and unauthorised use. Look for a PCI Level 1 compliant solution to make sure your transactions are very secure and risk-averse. While vouchers themselves are not inherently PCI Level 1 compliant or non-compliant, you want to ensure that any cardholder data involved in the voucher redemption process is handled securely and in compliance with PCI DSS.
5. Transaction costs
Compare fees associated with each voucher payment provider to find a cost-effective option that suits your business model and is attainable for your target audience.
FAQs | South African voucher payment solutions
Still, have some questions? Here are some answers to the most frequently asked questions.
Voucher payments for South African businesses wrapped up
Voucher payments provide South African businesses with a secure and accessible way to serve cash-based customers. Through platforms like Netcash, your business can integrate voucher solutions, streamline transactions, and expand its customer base. All this while offering a convenient, prepaid payment option for both online and in-store purchases.
These digital voucher platforms give South African businesses a practical way to serve more customers and future-proof their payment strategies.
Next Read: Why merchants love the Netcash Payment Gateway as the perfect payment partner in 2025
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Author:
Paul Adant
Business Solutions Manager
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Paul has over 30 years experience in banking and the payment industry, he has a passion for translating needs into effective solutions. Cultivating strategic partnerships with integrated software vendors and producing cost effective, efficient and time saving business solutions make him a valuable member of the team at Netcash.
