Driving Adoption of Instant Payments: How PayShap is Transforming South Africa’s Financial Landscape
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September 19, 2025Running a business in South Africa? Then you know that the overall payment experience plays a significant role in customer satisfaction and your backend operations. Zapper is one of the country’s popular QR-based payment options, offering more than just a quick way to get paid.
When integrated through a payment gateway like Netcash, it becomes part of your larger business toolkit, helping you reduce admin, speed up payments, and simplify reconciliation.
You may think that’s what every payment method does, but you’d be wrong. Keep reading and find out how Zapper not only facilitates fast transactions but also why customers trust it, and how it can support your business growth through efficiency.
Don't know where to start when choosing the right payment methods for your business?
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Zapper: A reliable QR payment method that your customers trust
Zapper is a familiar name to many South African shoppers. Whether it’s paying for coffee, settling a restaurant bill, or buying something online, scanning a QR code has become second nature to tech-savvy citizens. With no need for card machines, physical contact, or sharing sensitive card information, Zapper offers a safe, simple, and modern way for customers to pay.
But as a business owner, it’s not just about providing your customers with convenience. It’s also about offering trusted, secure payment options that are well-supported in South Africa and easy to manage through your systems. That’s where Zapper’s smooth integration with Netcash becomes a smart move. It’s reliable for your customers and streamlined for your operations.
How does Zapper work?
In a nutshell, Zapper allows customers to make fast, contactless payments using their smartphone. But what actually happens when someone scans your QR code?
Customers
When a customer scans your QR code, either printed at your till, displayed on a screen, or embedded in an invoice, they’re instantly taken to a secure payment page. From there, they will confirm the amount, approve the transaction, and receive confirmation within seconds.
It’s fast, private, and doesn’t require them to enter card details or hand over a physical card.
Merchants
On your end, the payment goes straight through to your integrated system. When Zapper is enabled through the Netcash payment gateway, the process is even more efficient. Payments are tracked, automatically matched to sales, and included in your financial statements.
You don’t need a separate device or app, just the QR code and your dashboard. And since it’s part of a larger setup, you can manage all transactions from different payment methods on the Netcash dashboard.
Why South African consumers prefer Zapper as a payment option
With card fraud being a serious and growing challenge in the country, many people are embracing cardless payment methods to evade this risk. So, Zapper’s popularity in South Africa isn’t just about technological advancements; it’s about how it fits into real customer habits.
Here’s why South Africans are drawn to it:
Fast and convenient checkouts
Whether at a till, a table, or online, time-strapped customers don’t want to fumble with cards or wait for terminals. Zapper lets them pay in seconds by scanning a code. No swiping, no PINs.
Zapper also facilitates one-click Instant EFTs from one user to another, which eliminates the need for repetitive logins every time a purchase is made. Once the user has securely stored their payment details, future payments or checkouts are quicker, smoother, and less prone to friction. That kind of convenience can make all the difference at the final step of a purchase.
For you as a business, this ease of payment reduces frustration, lowers the risk of cart abandonment, and encourages return customers. When people know they can check out in seconds using a method they already trust, they’re more likely to complete the sale and come back again.
It’s a simple but powerful way to improve your conversion rates and customer loyalty.
Trusted security and fraud protection
Zapper’s built-in security features, like their PCI DSS Level 1 Compliance, 3D Secure, card details tokenization, and card encryption, to name a few, give customers peace of mind. Since they never hand over a card or enter sensitive details, there’s less room for fraud. This makes Zapper especially attractive in retail and hospitality settings where security is top of mind.
Multiple ways to pay, one familiar method
Zapper works with linked credit or debit cards, digital wallets, vouchers, and cryptocurrencies, but from the customer’s perspective, it’s always the same: they simply “scan and go”. This consistency is especially advantageous when selling to a South African population that values convenience. It builds trust and reduces payment friction, even for first-time users.
Discover: The benefits of offering flexible payment options
Instant confirmation and payment feedback
Customers see confirmation the moment they pay. There’s no guesswork and no more of those annoying “did it go through?” moments. You’ll receive real-time feedback on your side as well, so there’s double payment confirmation. This transparency increases confidence and reduces awkward back-and-forth, especially for time-sensitive purchases (e.g., parking, dining, retail).
A smooth and user-friendly payment experience
Paying with Zapper is simple and straightforward. Customers have access to receipts and payment history on their Zapper app, allowing them to manage their budgets more efficiently.
Plus, Zapper allows groups to split their bills effortlessly, by percentage or specific amounts. The app automatically calculates tips, so customers can put their phone calculators away and avoid awkward “who owes what” debates when the bill comes after eating out.
Widely accepted and bank-integrated
Zapper is accepted at a growing number of South African businesses, from restaurants and boutiques to eCommerce stores. Many banks also support linking to Zapper, such as Absa, FNB, Standard Bank, and Capitec, which makes the method even easier to adopt and trust.
Built-in rewards and personal perks
Beyond standard retail and dining, Zapper can be used to easily pay bills (e.g., utilities, education, entertainment), making it a versatile tool for everyday payments. So the perks don’t stop at recreational payments, but extend to day-to-day necessities.
How does Zapper boost efficiency and operations for businesses?
Zapper isn’t just about improving the customer’s checkout experience; it’s also about making your business easier to operate. When integrated through a payment gateway like Netcash, it becomes a powerful tool that supports substantial operational improvements.
Here’s how Zapper can streamline your business operations for optimal efficiency:
1. Integrated efficiency with Zapper on the Netcash gateway
When you accept Zapper via the Netcash payment gateway, you’re tapping into more than just another payment method. You’re accessing a system that simplifies the entire payment lifecycle.
The integration ensures that every Zapper transaction is recorded, tracked, and matched with your payment reports, all in one place. This removes the need for manual cross-checking and frees you from the friction that often comes with managing multiple payment types across different platforms.
Because Netcash consolidates your payment data, your reconciliation process becomes seamless. Whether you’re running a high-volume retail store or managing a service-based business, you’ll save time on backend tasks and reduce costly errors. The result? Smoother operations, cleaner books, and more confidence in your daily financial decisions.
2. Driving business growth through streamlined operations
Operational efficiency isn’t just about speed; it’s about removing the hurdles that slow your team down. With “Scan to Pay” on the Netcash gateway, there’s no need to onboard multiple providers or train staff on different card machines.
Customers simply scan the QR code using Zapper or any compatible app, approve the payment, and it’s done. This simplicity allows your team to focus on delivering better service instead of troubleshooting time-consuming technical issues.
As processes become more streamlined, you’ll find it easier to scale. Whether you’re opening a new location or expanding into eCommerce, the consistent, intuitive checkout experience helps you replicate success without adding unnecessary strain on your business operations.
Growth becomes less about managing chaos and more about executing innovative strategies.
3. Supporting better cash flow with faster payments
Getting paid on time is the lifeblood of any business. Zapper helps you reduce the delay between sale and settlement by enabling instant payments. Because customers pay directly from their mobile phones using funds already available in their banking app or digital wallet, payments are processed in real time.
Through Netcash, you get fast access to your funds, usually within 24 hours or the next business day.. This improved liquidity allows you to reinvest in your business more confidently, whether that’s restocking inventory, paying staff, or seizing a new opportunity.
It’s a simple payment option that makes a significant impact on your cash flow cycle.
4. Reducing admin and freeing up internal resources
Every manual task in your payment process costs your business time and money. When you consolidate your Zapper payments, much of that admin is taken off your plate. Your reporting is automated, transaction data is centralised, and there’s no need to reconcile payments with invoices or till slips manually.
By reducing the administrative load, your staff can shift their attention to work that drives results, such as customer support, sales, or operations. You’ll also cut down on errors and avoid the headaches that come with chasing payment discrepancies. In the long run, it’s a cleaner, leaner way to run your business.
5. Minimising hardware dependency for smoother rollouts
With Netcash’s “Scan to Pay”, you don’t need to invest in dedicated card machines or complex point-of-sale (POS) systems or card terminals. Simply display the dynamic or static QR code, whether on a screen, printed signage, or in an invoice, and your customers can pay using Zapper or any other supported app.
This makes it easy to implement across multiple branches, pop-up stores, or mobile teams. You get a consistent, low-maintenance payment option that reduces upfront hardware costs and simplifies day-to-day operations. It’s handy in areas where infrastructure may be limited.
6. Enabling smarter, data-driven business decisions
Zapper transactions processed through Netcash give you access to clear and detailed reporting. You can see how, when, and where your customers are paying, and adjust your operations accordingly.
For example, if you notice a spike in weekend payments, you can optimise staffing or run targeted promotions during that period.
Data also helps with forecasting and budgeting. With better visibility into your income streams, you’ll make more informed decisions about stock, marketing spend, and operational priorities. Zapper and Netcash together make this data easy to access and understand. No spreadsheets or guesswork required.
7. Designed to scale with your business growth
Whether you’re a small operation today or managing multiple branches across the country, Zapper grows with you. The simplicity of displaying a QR code and the flexibility of the Netcash backend mean you don’t have to rethink your systems as you expand.
Adding more locations or users doesn’t require complex integrations or heavy infrastructure. Zapper works just as well for your first checkout as it does for your fiftieth.
And with Netcash’s scalable tools and consolidated reporting, you’ll have everything you need to support your expansion, without losing sight of your day-to-day operations.
Does Zapper sound like a payment method that would suit your business?
Speak to one of our Payments Advisors to learn more.
Why merchants should choose Zapper
The other important question to ask is, “What can merchants gain from offering Zapper (via Netcash)?”
As a Netcash merchant, you don’t need a separate Zapper account to offer it as a payment option. It’s already integrated as part of our digital wallet selection on the Netcash payment gateway.
First, determine if Zapper is the right fit for you and your business needs. Luckily, Zapper has such a broad appeal that it can be an asset to any type of business, whether small or big. Anyone asking customers to pay online for goods and services can benefit from this payment option.
These industries rely heavily on loyal, repeat customers, a challenge that Zapper can help to overcome. Need more convincing if Zapper is for you?
Here’s what your business gains:
- Increased conversions from mobile-savvy and Zapper-loyal shoppers
- Reduced cart abandonment thanks to a faster, more familiar payment process
- No need to manage multiple vendors. Zapper is included in your existing Netcash setup
- Support for secure, QR-code payments without extra hardware
Zapper can reduce or replace POS systems
Your business no longer needs to rely on traditional POS (Point-of-Sale) systems. Using Zapper via our digital wallet offerings, you can enable mobile, QR-based, and online payments. And this is done without any bulky hardware or costly terminals.
Instead, your customers can now simply scan a Zapper QR code to pay with their smartphones, replacing the need to insert, swipe or tap card terminals. If you’re a service provider or remote, you can opt to send payment links via email, SMS, or WhatsApp.
Additionally, Netcash Scan to Pay (also known as QR instead of POS, like Zapper) integrates with Zapper, allowing customers to scan the Netcash code using their Zapper app and pay easily. Or customers could use their phone camera to scan, and access the gateway to pay any other way they prefer.
Then, for online store owners, Zapper, via Netcash, integrates easily into your website checkout. This means no need for expensive POS hardware, software licensing, and maintenance fees, allowing you to save on upfront costs and reduce reliance on in-store infrastructure.
How does Zapper work to boost loyalty and enhance customer experience?
While Netcash doesn’t offer the full suite of Zapper’s native features like loyalty programs or in-app marketing, offering this integration can still reward merchants indirectly by improving the customer experience and encouraging repeat business.
Let’s have a look at how Zapper payments can reward both your business and customers:
1. Boosts customer satisfaction
Since Zapper is contactless, quick, and easy to use, it leaves many customers happy. This minimalist approach satisfies on-the-go or time-conscious shoppers who appreciate a familiar and hassle-free way to pay.
2. Increased repeat customers
With many potential customers already using Zapper, they’ll likely return to your store knowing that they can pay for things the way they prefer.
3. Helps create positive brand associations
Providing a secure and trusted payment method, such as Zapper, reflects well on your brand and adds to your credibility as a reliable and professional merchant.
4. Improved mobile checkout experiences for customers
If you run an online store, you’d want to offer consumers a smooth checkout flow. Zapper can guarantee this and help increase conversions as a result.
5. Customer feedback
It’s no secret that positive customer feedback is like gold for businesses. Zapper is already convenient and successfully used among shoppers in South Africa. So, chances are they’ll leave more positive feedback and reviews since the checkout and payment process forms such a significant part of the overall purchasing experience.
6. Smarter customer journeys
What’s the one thing that’ll leave you with abandoned carts and unhappy customers? An overly complicated and dragged-out checkout process. By offering Zapper, customers can enjoy a smooth and efficient checkout experience from browsing to payment. This leads to smiling customers and increased repeat business.
7. Efficiency and loyalty
Since Zapper helps with faster checkouts and simplified payments, you and your staff will have more free time to focus on customer service. Excellent customer service is the bread and butter of any business, which is why fostering stronger relationships is so essential. In return, you’ll be rewarded with loyalty and (you’ve guessed it) repeat business.
8. Appeals to mobile-first customers
Since much of today’s online shopping occurs through mobile devices, appealing to mobile-first users is key to expanding your customer base. Many tech-savvy and mobile-first users are drawn to businesses that support QR payments, as it shows them you’re keeping up with their needs.
9. Real-time reporting via the Netcash dashboard
You can track Zapper transactions, issue refunds, and reconcile payments via the Netcash unified dashboard. This will also remove the need for a physical POS till or interface.
Frequently Asked Questions
A final word on Zapper’s operational efficiency and integration
In today’s business world, it’s not enough to simply accept payments; you need a system that works for your customers and your back office. Zapper offers your customers a fast, familiar, and trusted way to pay. But its real power lies in what it does behind the scenes: helping you get paid faster, with less admin, and better insight.
When you activate Zapper through Netcash, you’re not just adding another payment option. You’re investing in a payment ecosystem designed for growth, control, and operational ease.
Author:
Candice Sergeant
Product Manager
Stay in Touch
Candice Sergeant is a digital dynamo at Netcash, where she’s on a mission to help South African businesses level up their online game. As an eCommerce Product Owner, she’s got her finger on the pulse of the latest trends and technologies, constantly seeking out ways to boost sales and streamline operations. With a knack for spotting opportunities and a passion for innovation, Candice is your go-to guide for taking your e-commerce business to the next level.
