by Charles Pittaway, Managing Director at Netcash.
There’s no question that the national lockdown in South Africa has placed untold pressure on us all, including our customers, colleagues, partners and communities. The Covid-19 outbreak may be disrupting businesses of all sizes, but it is first and foremost a humanitarian and health crisis which means the safety of our employees is top of mind.
At Netcash, we have continued to monitor the progress of the coronavirus pandemic, with a view to responding decisively. With that in mind, I am proud of our team and how quickly we have managed to mobilise resources to meet the needs of our colleagues and continue serving our customers.
We have put a number of measures in place to ensure that we continue to provide our customers with uninterrupted service. This means all of our staff are set up to work from home while calls and emails are being re-routed accordingly.
As a proudly South African company, we understand that the impact of the pandemic is having widespread implications for most businesses. At Netcash, we are committed to doing everything in our power to ensure that our service levels and support remain uninterrupted. As always, our customers are top of mind.
To ensure minimal disruption to our customers’ payment and collection processes, our recommendation is that batches are submitted, authorised and – in the case of payments – funded timeously.
While our teams continue to work from the safety of their homes, they are committed and as determined as ever to continue supporting our customers with relevant information and technology to successfully navigate one of the most challenging environments in living memory.
We have invested extensively in the digital transformation of our customer experience over the past 17 years. This means we already have the tools and platforms in place to continue to support our customers.
At Netcash, we support the decisive action taken by the South African government to ensure the safety of its people. We are all in this crisis together, so our focus for the next few weeks will be to work with our colleagues, customers, partners and communities. We will weather this storm by collaborating and caring for one another.